Refund policy
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received — unworn/unused, with tags attached, and in its original packaging. You also need the receipt or proof of purchase.
Return Process
- Email us at Moses@clevla.com within 7 days of receiving your item to request a return. Please include your order number and reason for return.
- Once your return request is approved, we will provide you with the return address and instructions.
- Please pack the item securely in its original packaging and ship it back at your own expense. We recommend using a trackable shipping method.
- Once we receive and inspect the item, we will process your refund within 10 business days to your original payment method.
Return Shipping Return shipping costs are the responsibility of the buyer. We do not provide prepaid return labels unless the item is defective or we sent the wrong item.
Damaged and Defective Items Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), personal care items (e.g., beauty products), hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about specific items.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period If the goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. Your item must be in the same condition as received — unworn/unused, with tags attached, and in its original packaging. You also need the receipt or proof of purchase.
Refunds Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at Moses@clevla.com.